Frequently Asked Queries - SPYFamily™

SPYFamily makes sure that you get the most out of your mobile phone monitoring software. That’s why, we have compiled all the frequently asked questions and answered them precisely. Skim through the questions that relate to your problem or query and get your issues resolved in a jif!

  • What is SPYFamily and how is it installed?

    SPYFamily is remote monitoring and spying software that you can install onto someone’s concerned smartphone or tablet to check upon their activities. This can be done through an online portal granted by us to our subscribers. All you need to access the information is a workable system and a stable internet connection. Moreover, you can install phone spy app on your own smartphone to back up your phone data and monitor the activities on your phone in times of need such as a theft or a nasty kid trying to misuse your phone. All it takes is three simple steps to get SPYFamily up and running! Get hold of the targeted smartphone. Install and activate SPYFamily on the phone. Log in to your online account to view complete details of the phone’s data.

  • How do I get started with cell phone spy app?

    Once you have purchased the product, all you need to get started is to get the target smartphone in your hand. But before that you need to retrieve the credentials sent by the company to your online account. It goes without saying that you need a computer (or any workable system) as well as an internet connection to achieve that. The same username and password will be later used to install the software on the target device. It is important to note that the monitored device should be compatible with the TOS requirements and should be powered by an internet connection at all times. This is so because SPYFamily does not work on mobile phones other than smartphones or a smartphone lacking an internet connection or the one that does not fulfill its operational requirements. It is necessary for an iPhone to be jailbroken but when it comes to an Android device; the software works both for rooted as well as unrooted devices. The software also fails to work for smartphones and tablets that run on an incompatible OS version.

  • Is it Easy to Install SPYFamily Tracker App?

    Installing SPYFamily is very easy and simple, just like any other application that you download and install on your phones and tablets. Not to say for Android, but if your iPhone is not jailbroken yet, it may take some level of technical expertise to achieve that. If you need any technical assistance, you can always contact our support team that is there to help you 24/7. Once you have purchased the product, all you need to get started is to get the target smartphone in your hand. But before that you need to retrieve the activation key (machine generated code i.e. activ43b2h5jp) and the phone tracker app download link, sent by the company to your registered email. It goes without saying that you need a stable and good internet connection to achieve that. The same activation key will be later used to activate SPYFamily app on the target device. It is important to note that the monitored device should be compatible with the TOS requirements and should be powered by an internet connection at all times. This is so because SPYFamily does not work on mobile phones other than smartphones or a smartphone lacking an internet connection or the one that does not fulfill its operational requirements. It is necessary for an iPhone to be jailbroken but when it comes to an Android device; the software works both for rooted as well as non-rooted devices. The software also fails to work for smartphones and tablets that run on an incompatible OS version.

  • Is SPYFamily like any other spyware in the market?

    No, it is not so. This point, however, needs a bit of clarification. Spyware, by definition, is any program that can be installed remotely without requiring human intervention. SPYFamily however needs the device to be physically accessed and manually installed. Not only that, it works in harmony with all the major antivirus software, unlike spyware that creep into our systems in viral forms and are caught and detected by antiviral programs. This also rules out the possibility of SPYFamily being a spyware as it is never detected and manifested as well as after activation.

  • Is it advisable to send the target device to far off places such as another state?

    Once installed, further upgrading and maintenance of the software requires human intervention. This means that newer versions of the software are not upgraded automatically and require the device to be physically accessed (Except Some models on rooted format). Hence sending the target device to far off places is certainly not recommended.

  • Is there any other way that SPYFamily can be installed without accessing the phone physically?

    Unfortunately not. There is no way going around it. One of the prerequisites of installing this application is to have physical access to the device itself. If looked into deeply, it actually maintains privacy and prevents unnecessary prying into the affairs of others such as installing it onto your neighbor’s device, just for the sake of curiosity, would be a highly unethical and immoral act. Requiring physical access to the device rules out such odd possibilities and keeps misuse in check.

  • What is SPYFamily?

    SPYFamily is the most trusted and advanced mobile phone spy software that secretly records and uploads all data and location stats on the phone or tablet it is installed in and uploads it on online control panel.

  • How does it work?

    Using SPYFamily is simple; just install the software once on the smartphone or tablet you want to monitor and remotely check all phone or tablet usage data and location stats from your own computer or phone.

  • Is SPYFamily software invisible?

    Yes, SPYFamily mobile spy is 100% invisible and stays hidden on the phone or tablet that it is installed in. It will not show in the installed apps list on the phone or tablet as well.

  • What devices are compatible with SPYFamily?

    SPYFamily runs perfectly well on all iPhones, iPads, Android smartphones and tablets. Check out the Compatibility page to see the complete list of phones and tablets compatible with SPYFamily mobile monitoring software.SPYFamily

  • Is it legal to use SPYFamily?

    Yes, it is absolutely legal to use SPYFamily mobile spy software to: Monitor your children under 18 years of age. Track your employees through their company-owned mobile phones or tablets. Please note that by informing staff before installing SPYFamily on your employees’ devices, and by having them accept this as part of using the company-owned devices you will ensure that the company will not run into any legal problems. However, we are not entitled to give substantiated legal advice concerning the peculiarities of local laws. In most cases, it is the federal and/or state violation of the law to install surveillance software onto a mobile phone or other device for which you do not have proper authorization. You are required to notify users of the device that they are being monitored. Failure to do so is considered to be your own responsibility and the installation is undertaken at your own risk.

  • How to get started?

    In order to remotely monitor your children or employees’ phone or tablet, you need to buy the SPYFamily mobile spy software online. After buying the software, install it on the target device. Now you can monitor all their device usage and location stats remotely.

  • Does SPYFamily work with tablets?

    Yes. SPYFamily is compatible with all iOS devices like iPhone, IPad and iPod touch that are running firmware 6.0 or higher. SPYFamily also works with all Android devices running version 2.1 or higher.

  • Can SPYFamily access deleted text messages?

    All post backup text messages, SMS and iCloud messages can be accessed with SPYFamily even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

  • How do I backup iCloud?

    iCloud backup from the target device will take place every 24 hours. But make sure that the target device is plugged in, locked and connected to WIFI. You will also need to check the status of iCloud storage. You data will start to upload every 24 hours as soon as 3 automatic backups will take place. You can check if iCloud backup is enabled/disabled See FAQ#2 To check the last backup details: Settings→ iCloud→ Storage and Backup→ Last Backup You can change WIFI settings: Settings→ Wi-Fi→ Green→ Choose Network Note: The available default backup storage for iCloud is 5GB. SPYFamily will not function if there is no available space on iCloud storage. To check available storage: Settings→ iCloud→ Storage and Backup

  • How long will it take for data to be uploaded to my account?

    Data that’s recorded from the target device will be uploaded to your SPYFamily account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

  • Do I get SPYFamily upgrades?

    Yes, you will receive SPYFamily updates from time to time. You will have to reinstall the application on target phone or tablet to get best experience.

  • How do I check target phone and tablet usage stats?

    Once you log into your SPYFamily Control Panel, you can check all uploaded data categorized under relevant tabs. Navigate within the tabs to check phone call logs, SMS, IM chats, web browsing data and location stats.

  • Can I monitor data from my own phone?

    Yes, you can remotely monitor target phone or tablet from your own phone, too. However, for best monitoring experience, we do not recommend monitoring through phone.

  • Can SPYFamily access deleted text messages?

    All post backup text messages, SMS and iCloud messages can be accessed with SPYFamily even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.

  • How long will it take for data to be uploaded to my account?

    Data that’s recorded from the target device will be uploaded to your SPYFamily account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup

  • How to Install SPYFamily Software?

    After buying the SPYFamily software, you will receive installation instructions via email. You can install the software by following the instructions or you can check out our How to Install guide.

  • How can I cancel my subscription?

    You can contact one of our Customer Support agents to be guided through the subscription cancelation and deactivation procedure. All your data will be erased permanently from our servers as you deactivate your account.

  • Can I use SPYFamily on more than one devices under one license?

    If you want to monitor more than one phones or tablets simultaneously, you will have to buy separate subscriptions. You can install the application multiple times in case of phone theft or upgrade. PS: Device switching will require you to pay $10 for Android Device and $20 for iOS Device.

  • How long does it take the software to be shipped?

    Please note that the SPYFamily software does not get shipped. As soon as your payment is processed, you will get confirmation email with the software downloading link. You can instantly download the software once you receive the email.

  • How can I get a refund if I’m not happy with SPYFamily?

    You are entitled to a refund if you are not satisfied with SPYFamily software within the 1st 10-days of your purchase. All refunds will be in accordance with our refund policies. However, refunds can be avoided if you request professional help from our Customer Support. Please note that after the initial 10 days, no refund cases related to the general satisfaction will be entertained. For all refund and no-refund cases, please check out our Refund Policy page.

  • How do I buy SPYFamily Software?

    You can buy SPYFamily mobile spy software by clicking on the buy now button scattered through the Site. You can also buy SPYFamily software by clicking here.

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Users Asked Questions

FAQs | Parental Control and Employees Cell Phone Monitoring Software